Refund Policy

Refund Policy

At Mr Jewelrs, customer satisfaction is important to us. Please read our refund policy carefully before making a purchase.

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Eligibility for Refunds

Refunds or exchanges are only applicable if:

• The item received is damaged, defective, or incorrect

• The request is made within 24 hours of delivery

• The jewelry is unused, unworn, and in its original packaging

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Non-Refundable Items

• Items damaged due to misuse, improper handling, or normal wear and tear

• Orders with incomplete or incorrect information provided by the customer

• Sale or discounted items (unless damaged or incorrect)

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Refund Process

• To request a refund or exchange, please contact our support team with clear photos or videos of the item.

• Once your request is approved, we will guide you through the next steps.

• Approved refunds will be processed through the original payment method or as store credit, depending on the case.

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Shipping Costs

• Shipping charges are non refundable unless the issue is caused by our mistake.

• Return shipping costs may be the responsibility of the customer unless otherwise stated.

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Cash on Delivery (COD) Orders

• For COD orders, refunds (if approved) will be processed via bank transfer or store credit.

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Processing Time

• Refunds are usually processed within 5–7 business days after approval.

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Contact Us

If you have any questions regarding our refund policy, please contact us:

Email: support@mr-jewelrs.com
Phone / WhatsApp: +92 347 2082107